Thank you for reaching out for help retrieving your FBI report. Please review the issue below that matches what you are experiencing.
Issue: I did not receive my email.
Solution: Check your spam or junk folder first. Many email providers apply strict security filters that can block or delay these messages. If you still do not see it, contact us with your first and last name and your full TCN number (example format: NV0102302010120). We will resend your email right away.
Issue: I cannot log in with my TCN and password.
Solution: This portal only works on a computer. It does not work on a phone or tablet. The password is case-sensitive, and the TCN and password never contain spaces, since a space is not a valid character in either one. You cannot copy and paste your password directly from the email in most cases, so try typing it first. If typing does not work, check your keyboard entry: if your keyboard has a 10 key number pad on the right side, do not use it, and instead use the number keys located above the letter keys. Also watch for the pipe symbol, since the third character in your password is often the pipe symbol ( | ). To type it, hold the Shift key and press the pipe key, which shares a key with the backslash symbol on most keyboards. This is easy to miss and is the most common reason a password gets rejected. You can also open Notepad or a similar plain text program and type your password there first, so you can check it character by character before you use it. Once you confirm it is correct, copy it from the text file and paste it into the password field, making sure you do not copy any extra blank spaces before or after the password, since that will change it and cause the login to fail. Once you are logged in successfully, you should see your TCN listed near the bottom of the screen, which confirms your TCN and password are working.
Issue: I logged in but am not receiving my two-factor authentication code.
Solution: Contact us 800-919-0227. We can send you a zip file containing your response along with your TCN and password so you have another way to access your report. Please note that the zip file will only help if your TCN and password already work on the pickup site, so resolve the login issue above first if that has not happened yet.
Still need help?
Contact us with your first and last name and your full TCN number, and we will look into the issue for you.
