Fingerprinting Express FAQ

Q: Where is Fingerprinting Express located?

A:
Reno location: 1320 E. Plumb Lane Suite A, Reno, Nevada, 89502… In the Reno Costco (Airport Square Shopping Center) located on the Southeast side of the shopping center. We are on the opposite side of Interstate 580 (I395) from the Reno Tahoe Airport.
Carson City location: 1958 E. William Street, Carson City, NV 89701 located in Plaza 50 next to the Florist near Dunkin Donuts.
Las Vegas location: 6485 S Rainbow Blvd #103, Las Vegas, NV 89118 located on the corner of Sunset and Rainbow, near the 215.

Q: Do I need an appointment?

A: We also take walk-ins! No appointment necessary. You may book an appointment for our services by clicking on the ‘Schedule An Appointment’ box. Walk-ins will be served on a first come first serve basis. On average, our customers are in and out of our stores in 5.5 minutes. We serve our customers in order of appointment first and completed paperwork turn in at the front desk.

Q: Do you close for lunch? What are your business hours?

A: No, we do not close for lunch and we are open through lunch hours. Hours of Operation: 9am-5pm Monday-Friday Reno store is open 10am-3pm Saturday. We are closed on Sunday, holidays and on holiday weekends.

Q: How long will it take to get the results of the background check?

A: Fingerprints that are electronically transmitted to DPS & FBI generally take 5-30* days for results. FBI Express background check results are available within 24 hours of being fingerprinted. If the fingerprint cards are manually sent into DPS & FBI it will take 2-6* months to receive the results. *Some divisions and/or boards may take longer to process the results and applications. Please check with the agency for process times.

Q: Who gets the results of the fingerprint background check?

A: If the fingerprint background check is being requested by an employer or an industry i.e. Contractor’s Board, Real Estate, Gaming etc… they will get the results directly. If an individual person requests the fingerprint background check on themselves the requester will get the results.

Q: Do you come on location for Mobile Fingerprinting and/or Notary Public Services?

A: Yes! Fingerprinting Express can come on location to provide mobile services in Northern Nevada… We only need access to a power outlet in order to fingerprint on location at your place of business or home. We request you set up your appointment for Mobile fingerprint services at least two weeks in advance when possible. To make an appointment in advance please call Reno 775-322-5587 Carson City 775-222-0061 Las Vegas 702-489-7994.

Q: How do I run a personal fingerprint criminal history background check on myself?

A: Come into Fingerprinting Express with two forms of identification including a valid, unexpired government-issued I.D. and We have all of the documents and expertise to help you with the entire process. Click here for more information on our FBI Express program
FBI Express

Q: When do you have a Notary Public available?

A: Our Public Notaries are always on-site and available to notarize documents during our normal business hours. If you require Notary Public service after normal business hours, please call during business hours 775-322-5587 to book your after hours appointment. We do not Notarize I-9 forms.

Q: My fingerprint forms say I need Livescan Fingerprints. What is Livescan?

A: Livescan Fingerprinting is newer technology and fingerprint method that allows us to capture inkless fingerprints. Fingerprinting Express has the ability to print Livescan fingerprint cards and we can also send the fingerprints electronically to the State of Nevada and the FBI.

Q: What is the difference between Livescan fingerprints and ink fingerprints? What are Electronic Fingerprints?

A: Livesan is the method and technology to submit fingerprints without ink. Electronic submission of fingerprints is the method the fingerprints and personal data are delivered to the State and the FBI when the fingerprints are taken via Livescan Fingerprint Machines. Ink fingerprinting is the old ink method to capture fingerprints on fingerprint cards, the ink method may not be sent to the State and FBI via electronic or email methods… The ink cards have to be mailed in which will take longer for processing. Fingerprinting Express offers all fingerprint methods including ink, inkless, Livescan, manual and electronic submission methods.

Q: I was just fingerprinted; do I need to be re-fingerprinted?

A: Chances are the answer is YES, you will need to be fingerprinted again. If you are being fingerprinted for a different industry or reason the answer is “YES”. The only circumstance you will not need to be fingerprinted again is if you are in the exact same industry, requiring the same NRS (lawful) reason why you have to be fingerprinted, and you have processed a fingerprint background check, in Nevada, within the last six (6) months. If this applies to you, you may fill out a “Department of Public Safety Duplicate Response Form”, and request the State of Nevada share your results with the new company. Please be advised the State may not share these results and may request you to get re-fingerprinted… Example: if you were fingerprinted for Real Estate and need to have fingerprints done for Contractors Board you will need to be re-fingerprinted. If you were fingerprinted to work in a group home and are moving employment to the same exact type of group home, and you were Livescan fingerprinted in the last 6 months, you may qualify to use the Duplicate Response Form.

Q: Can you provide Livescan fingerprinting for the Nevada Department of Education and County School Districts?

A: Yes! We can fingerprint teachers and parent volunteers! We offer teachers and volunteers discounts on our fees- as a thank you for the good work! We offer one stop shopping for Teachers. You can get fingerprinted and get your Department of Education Application Notarized all at one place: Fingerprinting Express!

Q: Where can I find my ORI and OCA numbers?

A: You need to contact your regional coordinator, hiring manager or state fingerprint department to obtain those numbers. It will start with an NV if located in Nevada.

Q: What is the difference between Livescan electronic fingerprints and Livescan fingerprint cards?

A: The difference is the way the fingerprints are submitted to the State and FBI. Livescan fingerprints are captured via digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process, and you don’t have to worry about your fingerprint cards getting lost in the mail. It is also the same technology to capture the fingerprints inkless. Fingerprinting Express has the ability to print the LiveScan fingerprints on the cards if you do not require them to be electronically transmitted to the State of Nevada and the FBI.

Q: Do I need a Costco card to use your services?

A: No! Fingerprinting Express office is located in the same shopping center as
Reno Costco, but we are located in a separate building across from the Reno Costco, in the same parking lot.

Q: What major Holidays are you closed?

A: Fingerprinting Express in Carson City is closed for all Federal Holidays. Fingerprinting Express Reno and Las Vegas is closed to honor the following Holidays:

  • Memorial Day – Last Saturday, Sunday and Monday in May
  • 4th of July
  • Labor Day – First Saturday, Sunday and Monday of September
  • Nevada Day – Last Friday and Saturday in October
  • Thanksgiving Weekend – Thursday Thanksgiving Day, Friday Family Day and Saturday
  • December 24th, and December 25th, December 31st, and January 1st
  • Before and After normal business hours appointments may be available by calling Reno 775-322-5587 Carson City 775-222-0061.
  • Mobile Fingerprinting and Mobile Notary Public services are also available by appointment.

Q: I received a letter in the mail that my fingerprints were rejected. What does this mean? What do I need to do?

A: Some fingerprints are hard to read due to many different reasons. Although it is rare, you are not the only person this happens to. Fingerprinting Express guarantees our fingerprints. If you are rejected for any reason we will print you again at no charge.

You will need to bring in the following:

    • Print out the rejection letter
    • Original Fingerprinting Express sales receipt
    • Valid, government-issued Photo ID

We will fingerprint you one more time, at no additional cost… as long as you have your original sales receipt.

If you cannot locate your original receipt, or if you were not originally fingerprinted with us, the cost for one additional fingerprint card is $10.00

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE

ABOUT US

Fingerprinting Express was established in 2003 is locally owned and operated
with a trustworthy reputation.

We have over 50 years of Fingerprinting Experience. We guarantee our work.

Your time is valuable; don’t waste it waiting for hours at a police station to get treated like a criminal. Fingerprinting Express respects you; and your personal information is safe with us. Our convenient location has
a nice waiting lobby and generally our clients are in and out within 15-20 minutes.

Licensed, Bonded, Certified, Insured and Preferred!

Fingerprinting Express provides fingerprinting services for your convenience. It is your
responsibility to determine if you need this service or if you do not. All
fingerprinting fees are NON-REFUNDABLE for any reason once the service has
been provided. We reserve the right to refuse service to anyone.

 

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