Frequently Asked Fingerprinting Questions
Q. What are your prices for fingerprints?
A. Fingerprinting prices vary, depending on what reason or industry you are being fingerprinted. We work with hundreds of boards, divisions, and agencies. Hard Cards we do not collect the background fees. Most Livescan transactions we do have to collect the background fees. Call 800-919-0227 to receive a quick and accurate fingerprinting quote. Fingerprinting Express will match any competitor pricing for the same fingerprinting service.
Q. Do you keep a database of fingerprints?
A. No. Fingerprinting Express does not keep databases of fingerprints on file. It is our company policy that once your fingerprints are fully processed the record is deleted. We promise to never sell, trade or exchange your personal information other than for the fingerprint background check service you hire us to complete on your behalf.
Q. Is my social security number required to complete fingerprinting?
A. You have the right to refuse your social security number on the record however, we do not recommend it. All Fingerprinting Express staff are fingerprint background checked and have extensive training regarding handling your personal information. Fingerprinting Express also has a safe connection to securely submit your data. If your absent social creates any problems or delays the guarantee by Fingerprinting Express is voided. This also depends on the board or division. Some boards are stricter on using your social security number than others. All Fingerprinting Express stores are also specially designed to protect your personal information.
Q. Are you a vendor for the Nevada Nursing Board?
A. Yes, we are an approved vendor and process fast Livescan fingerprint background checks for the Nevada Nursing Board. We also fingerprint for traveling nurses and out of state nursing boards.
Q. Where can I go to get Livescan fingerprints for my Nevada Real Estate License?
A. Fingerprinting Express has convenient locations throughout Nevada and all locations are authorized fingerprint vendors for the Nevada Real Estate Division.
Q. I paid my licensing fees. Is the fingerprint fee included?
A. No. Some of the state boards and divisions: Nevada Gaming Control Board, Private Investigator Licensing Board, Accountancy Board, Department of Education and a few others do include the state and FBI background fees in the licensing fee, which does not include the fingerprinting fees. The fingerprinting service fees must be paid at the time of service. Other boards and divisions: Nevada Contractor’s Board, Nevada Nursing Board, Healthcare Industry etc… do not collect the state and FBI background fees in the licensing fee, the fingerprint collection facility must collect these background fees in addition to the fingerprinting fee.
Q. I am getting my Nevada Massage Board License. I need a Notary Public, a Passport Photo, and my fingerprints in order to get licensed. Can you help with all of these services?
A. Yes. We always have a Notary Public available during open business hours. We provide the beauty license photos and we can complete your fingerprint request all at the same time.
Q. I need fingerprints and a photo for my Nevada Private Investigator License Board (PILB). What is the process?
A. For your Nevada Guard Card you must first register and pay the licensing fee to the PILB. After you have finished this process you may be fingerprinted and have your photo taken. Fingerprinting Express can scan your Fingerprint Verification Receipt and Photo and send to the PILB for an additional fee.
Q. My paperwork says that I need to have hard fingerprint cards completed. Does that mean that I must complete ink fingerprints?
A. Fingerprinting Express invests in the printers and software to print the hard cards from the Livescan system. We also have the old fashion ink method available.
Q. I left your office with my FD258 fingerprint hard cards and I don’t know what to do next.
A. The fingerprint cards must be mailed for processing. Check with your employer if they mail them or if you have to mail them.
Q. How long are my fingerprint cards good for?
A. Fingerprint Cards are generally good for three-six months. Some states or agencies may allow be twelve months. You will want to check with your employer or licensing board for clarification on their requirements.
Q. I have heard that fingerprints don’t change. Why do I need to submit fingerprints for my job or license renewal?
A. Fingerprints don’t change but criminal history records do. They are checking to make sure you have not committed any disqualifying crimes since the last time you completed the process. When we collect fingerprints for civilian purposes, fingerprints are scanned against the criminal database.
Q. I need to have my fingerprints done; I don’t think that I also need a background check.
A. No one will take your fingerprints just to keep them on file. The fingerprints are run against the criminal database to make sure you don’t have any disqualifying crimes.
Q. Is there a civilian database of fingerprints?
A. To our knowledge, there is not a civilian fingerprint database. Fingerprinting Express does not keep fingerprints on file and does not keep civilian fingerprint databases. The fingerprints for civilian purposes are scanned against the state repository and FBI criminal databases.
Q. What database are the fingerprint records run against?
A. The FBI has the largest criminal database in the world. This database was called the Automated Fingerprint Identification System (AFIS) In 2011, the FBI implemented the Next Generation Information System (NGI) that also includes facial recognition and DNA.
Q. Why are fingerprints for employment and licensing run against both the state and FBI criminal repository records?
A. The criminal records are booked at the local police station and reported to the state repository. The state then reports the criminal records to the FBI. For accuracy of criminal history reporting, fingerprints are scanned against both State and FBI databases.
Q. I need a background check. Can I submit fingerprints via Livescan?
A. We can submit Livescan fingerprints for most agencies. We can also submit Livescan fingerprints as an FBI Channeler for personal purposes. We pride ourselves on offering our customers the best and fastest services available.
Q. Where can I get an Apostille for traveling outside of the United States and I need it fast?
A. Fingerprinting Express can assist you with this request. We have our FBI Express system available to US Citizens and Permanent Residents of the United States. We can also assist with this Apostille process for undocumented customers.
Q. I have hard to read fingerprints and have had them rejected in the past. What do I need if they keep getting rejected?
A. Some people work their fingers to the bone! While it is not common to wear down fingerprints it can happen. You must submit the fingerprint record according to the lawful reason why you need to obtain a fingerprint background check. For employment and licensing, if the fingerprints are rejected the first time they will require you to submit another set of fingerprints. Generally, the FBI doesn’t reject them more than twice for employment purposes. If they cannot scan the fingerprints and you have exhausted those options the FBI has procedures to facilitate that request.
Q: How long will it take to get the results of the background check?
A: Fingerprints that are electronically transmitted to DPS & FBI generally take 5-30* days for results. FBI Express background check results are available within 24 hours of being fingerprinted. If the fingerprint cards are manually sent to DPS & FBI it will take 2-6* months to receive the results. *Some divisions and/or boards may take longer to process the results and applications. Please check with the agency for process times.
Q: Who gets the results of the fingerprint background check?
A: If the fingerprint background check is being requested by an employer or an industry i.e. Contractor’s Board, Real Estate, Gaming etc… they will get the results directly. If an individual person requests the fingerprint background check on themselves the requester will get the results.
Q: Do you come on location for Mobile Fingerprinting and/or Notary Public Services?
A: Yes! Fingerprinting Express can come on location to provide mobile services in Nevada… We only need access to a power outlet in order to fingerprint on location at your place of business or home. We request you set up your appointment for Mobile fingerprint services at least two weeks in advance when possible. To make an appointment in advance please call Reno 775-322-5587 Carson City 775-222-0061 Las Vegas S. Rainbow location 702-489-7994.
Q: How do I run a personal fingerprint criminal history background check on myself?
A: Come into Fingerprinting Express with two forms of identification including a valid, unexpired government-issued I.D. and We have all of the documents and expertise to help you with the entire process. Click here for more information on our FBI Express program FBI Express
Q: My fingerprint forms say I need Livescan Fingerprints. What is Livescan?
A: Livescan Fingerprinting is a newer technology and fingerprint method that allows us to capture inkless fingerprints. Fingerprinting Express has the ability to print Livescan fingerprint cards and we can also send the fingerprints electronically to the State of Nevada and the FBI. We also offer the FBI Channeler access to expedited personal background checks through the FBI.
Q: What is the difference between Livescan fingerprints and ink fingerprints? What are Electronic Fingerprints?
A: Livescan is the method and technology to submit fingerprints without ink. Electronic submission of fingerprints is the method the fingerprints and personal data are delivered to the State and the FBI when the fingerprints are taken via Livescan Fingerprint Machines. Ink fingerprinting is the old ink method to capture fingerprints on fingerprint cards, the ink method may not be sent to the State and FBI via electronic or email methods… The ink cards have to be mailed in which will take longer for processing. Fingerprinting Express offers all fingerprint methods including ink, inkless, Livescan, manual and electronic submission methods.
Q: I was just fingerprinted; do I need to be re-fingerprinted?
A: Chances are the answer is YES, you will need to be fingerprinted again. If you are being fingerprinted for a different industry or reason the answer is “YES”. The only circumstance you will not need to be fingerprinted again is if you are in the exact same industry, requiring the same NRS (lawful) reason why you have to be fingerprinted, and you have processed a fingerprint background check, in Nevada, within the last six (6) months. If this applies to you, you may fill out a “Department of Public Safety Duplicate Response Form”, and request the State of Nevada share your results with the new company. Please be advised the State may not share these results and may request you to get re-fingerprinted… Example: if you were fingerprinted for Real Estate and need to have fingerprints done for Contractors Board you will need to be re-fingerprinted. If you were fingerprinted to work in a group home and are moving employment to the same exact type of group home, and you were Livescan fingerprinted in the last 6 months, you may qualify to use the Duplicate Response Form.
Q: Can you provide Livescan fingerprinting for the Nevada Department of Education and County School Districts?
A: Yes! We can fingerprint teachers in the state of Nevada and parent volunteers for private and charter schools. Fingerprinting Express does provide Livescan for parent volunteers of the Carson City School District. Fingerprinting Express offers teachers and volunteers discounts on our fees- as a thank you for the good work! You can get fingerprinted and get your Department of Education Application Notarized all at one place: Fingerprinting Express!
Q: Where can I find my ORI and OCA numbers?
A: You need to contact your regional coordinator, hiring manager or state fingerprint department to obtain those numbers. It will start with “NV”, if located in Nevada and “CA” if located in California.
Q: What is the difference between Livescan electronic fingerprints and Livescan fingerprint cards?
A: The difference is the way the fingerprints are submitted to the State and FBI. Livescan fingerprints are captured via a digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process, and you don’t have to worry about your fingerprint cards getting lost in the mail. It is also the same technology to capture the fingerprints inkless. Fingerprinting Express has the ability to print the Livescan fingerprints on the cards if you do not require them to be electronically transmitted to the State of Nevada and the FBI.
Q: I received a letter in the mail that my fingerprints were rejected. What does this mean? What do I need to do?
A: Some fingerprints are hard to read due to many different reasons. Although it is rare, you are not the only person this happens to. Fingerprinting Express guarantees our fingerprints. If you are rejected for any reason we will print you again at no charge.
You will need to bring in the following:
o Print out the rejection letter
o Original Fingerprinting Express sales receipt
o Valid, government-issued Photo ID
We will fingerprint you one more time, at no additional cost.